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Vigilo takes your privacy seriously. Take a look below for more information on how we protect your data.


In short, data protection is all about the right to privacy and the right to have a say about your own personal data. Vigilo has always handled your personal data with the utmost care, just as we would like our personal data to be processed. We ask for your permission to store the information you provide us with, and you always have the right to know what data we have stored about you as well as having them deleted.


On your behalf, GDPR implies greater data protection, and much higher requirements for companies providing services where your data are stored. This specifically implies how companies handles your personal data.


In regard to introducing GDPR in Norway we have updated our solutions as well as set high standards for our service providers in order to meet the requirements for data protection. Should an undesirable event occur, we have established routines and allied ourselves with the best resources in cyber security. This is to minimize the possible consequences and get as fast and clear information as possible.


For more detailed information regarding your data protection when using Vigilo, please click on the buttons above.  

Privacy policy

The privacy policy explained on these pages goes in to detail regarding the processing of personal data Vigilo AS processes. 


Vigilo takes your privacy most seriously. We want to make sure that we process your personal data in lign with The Personal Data Act.  


Personal data are all data and assessments that can be tied to you as an individual. This can entail name, residency, e-mail address or technical information when utilizing our services.  


As declared in the privacy policy further explained below, we want to provide you with information on how we use and protect your personal data including your rights to privacy. 

In most cases, Vigilo is the processor, but in some cases also acts as data controller in relation to the data we process. Please find below a quick introduction to the two roles and learn more under what circumstances Vigilo undertakes the role as either processor or data controller. No matter the role, we will not ask for/gather more personal data than what is needed in order to deliver the agreed solution to our customer/user.  

The processor is the one who processes personal data on behalf of a data controller. It can be a supplier sending out newsletters for a company or an accountant providing payroll. Although the processing company is responsible for the processing, data processors also have obligations by legislation.

Vigilo is the processor of the personal data processed in our solutions (Vigilo OAS, Vigilo Childcare, Vigilo ASP, Vigilo School, Vigilo Optimal or Vigilo Admission). The information is owned by the customer and our task as a data processor is governed by a data processor agreement.

For access, correction or deletion – contact your municipality, local kindergarten or school. 

The data controller is the one who decides the purpose of the processing of personal data and what tools to use.

Vigilo is the data controller for personal data gathered through our website and our app/portal. Typically this can be name, contact information and IP address in order to respond to support queries and better provide you with the help you need. When downloading the Vigilo app and/or create a profile in our portal, you give Vigilo consent to process/store information about you. For access, correction or deletion in the above context, please contact us via Vigilo.no/kundesupport. Mark the message with Privacy

As an employee in a Vigilo-school or -kindergarten, or as a parent or next of kin of a child connected to our solution, we typically process the following personal data:


Parent and next of kin in a Vigilo-school/-kindergarten
Name, address, SSN, phone number and e-mail address, familiy status, relastion to the child, place of residence, basis of income, siblings and eventual other caregivers.


Children in a Vigilo-school/-kindergarten

Children who have applied for or have a place in a Vigilo-school/-kindergarten. Name, addresse, SSN, DUF number, disease/medication, picture, routines, first language, language form, consent from parent, assessments and family relations


Employee in a Vigilo-school/-kindergarten
Name, address, SSN, picture, education/competence, position, date of employment/leave, work experience, basis for variable salary and absence.


Vigilo has access to this information to the extent necessary to fulfill our obligations as per the agreement with the municipality/private kindergartens or schools. All employees at Vigilo with access to personal data have signed a Non Disclosure Agreement.


The processing of personal data Vigilo as a processor processes on behalf of customers (municipality, school, kindergarten), consists of making our solutions (Vigilo School, Vigilo Childcare, Vigilo OAS, Vigilo Admission) available, and perform the necessary operation and maintenance of the solutions.


The solutions are utilized to: Communicating with staff, students and parents, registering absences and remarks, make assessments, parent-student-teacher conferences, managing substitute teachers, scheduling, invoicing, processing basis data, kindergarten and ASP admission, reporting, handling school transportation, book rooms, hold digital student files and handling IEP, have overview over all employees and their competences and work experience.

Som nevnt over opererer Vigilo i all hovedsak som databehandler på veiene av behandlingsansvarlig, altså den enkelte kommune, barnehage eller skole. Behandlingsgrunnlaget Vigilo har i denne sammenheng er for å levere avtalt løsning til kunde (kommune, skole, barnehage). Den digitale løsningen Vigilo leverer skal bidra til å sikre god opplæring og oppfølging i oppvekstsektoren i kommunen i henhold til gjeldende regelverk og god praksis. Vigilo vil til enhver tid kunne tilby oppdaterte databehandleravtaler til kundene vi er databehandlere for. Vigilo vil kun behandle data som er godkjent av behandlingsansvarlig, altså kun data som er nødvendig for levere avtalt løsning. 


For opplysninger som Vigilo er behandlingsansvarlige for så er behandlingsgrunnlaget for å levere avtalt/etterspurt tjeneste til bruker samt besvare support henvendelser.

Vigilo AS only share your personal data with our service providers when necessary in order to deliver products and services to you. This entails, among which, our service providers for development and operation. All service providers Vigilo AS has given legal basis for the processing of personal data and have processing data as a purpose, are approved as a data controller through a data processor agreement. 

In situations like these, we will partner with service providers who protect your personal data and make sure that the service providers are not entitled to use data beyond the requirements set and the information provided in this privacy policy. Vigilo’s service providers are subject to the same strict rules which occurs in the data processor agreement (between customer – Vigilo) for the processing of personal data just as Vigilo is subject to their customers.

  • Sysco AS
  • Zendesk 
  • Microsoft

All service providers have valid data processor agreements with Vigilo

We will not share your information with other third parties other than those mentioned above (our service providers) without your explicit consent.

Once we have received your consent, we may share the information you have given us permission to. This may, i.e. apply to exclusive offers and invitations from our partners. You may withdraw your consent at any given time.

Information about you may be provided to relevant authorities if a court or other authority require us to do so.

Vigilo AS store your personal data in accordance with current legislation and as long as you have a user profile in Vigilo. Upon deletion of your profile, all of your personal data will be deleted and your user data anonymized.

To parents: Data about children and parents are stored as longs as the child is enrolled in a kindergarten/school, only as long as necessary and no longer than current legislation implies. Personal data regarding children are especially protected. Parents consent on behalf of children and children can consent on their own from the age of 15. Which data is of archival value? That is decided and processed by the data controller (school, kindergarten and municipality) and these data can be stored in archives indefinitely. 

To employees: Personal data are stored as long as conditions of employment are in place and then for three years in accordance with the general limitation period.

Almost all of the data we process will be stored within EU/EEA. The only excepetion here is your IP address (Internet Protocol address) and where you are located (country and city) upon log in. These specific data are stored by WalkMe Ltd. as Vigilo AS have partnered with them to offer you a customized guidance within the solution. The prupose of which is more user-friendliness and easier access to support. Your location and your IP address is processed in the United States of America.

WalkMe is registered under the Privacy Shield Framework, which means the EU commision has equated WalkMe as any given processor within the EU. In other words, there is no difference between having your data stored or processed by a company in the US or the EU when registered and approved by the Privacy Shield Framework.
For more information on the Privacy Shield, click here.

All information about you, regardless of it being stored in Norway, EU or the US under the Privacy Shield Framework are satisfactorily secured both physically and logically. The data about you as a user, employee, parent, other family or your child are only stored as long as necessary for the purpose of being collected. This typically mean as long as you are an employee or a parent with relations to a Vigilo-school or kindergarten.

Within the framework of law you have the following rights to privacy:


Right to information.
You have the right to recieve further information on our use of your personal data.


Right to transparency.
You have the right to a copy of your personal data.


Right to correction.
You have the right to get erroneous information corrected. You can update your data in your user profile. In the event of other personal data in need of correction, or if you do not posess a Vigilo user account, you may contact us directly.


Right to be forgotten.
You have the right to request that your personal data are to be deleted if we no longer have use for them. In some cases it may be appropriate to anonymize your personal data in stead of deleting them. By anonymizing your personal data we mean that all identifiable or potential identifiable characteristics is to be removed from retained data sets.


Right to limit the processing of personal data.
You have the right to request a full-stop in using your personal data.


Right to recieve transfered personal data.
Under certain circumstances you have the right to get personal data you have given us in a format enabling you to transfer your personal data to another organization. You also have the right to recieve the personal data that have been directly transefered from us to the given organization. This right is only applicable regarding personal data that is processed by automatized methods and that havethe basis of your consent as part of efforts to fulfill an agreement with you. This right solely include data you have provided us, either directly through i.e. registering a user account or data generated through your use of our services.


Right to oppose the processing of personal data.
You have the right to oppose our use of your personal data, i.e. by oppose to marketing.


Right to prevent automated decisions.
You have the right to not be subject to automated decision making by legal or similar effect (i.e. automated credit assessment). We do not currently use automated decisions.


There are exceptions to the rights described above. These exceptions follow the legislation and can i.e. imply that access to certain data are denied or that data cannot be deleted. For more information on these exceptions we advise you to contact us or The Norwegian Data Protection Authority (DPA).


You can excersice your rights and recieve more information on which exceptions and restrictions apply via your user account or by contacting us via vigilo.no/kundesupport


If you feel like we have processed your personal data in a manner that is inconsistent with THE PERSONVERNLOVGIVNINGEN, we hope that you contact us so that we can resolve any misunderstandings. Additionally, you have the right to submit a complaint with the DPA.

Vigilo respects that children are in need of special protection regarding their privacy. Guardians approve on behalf of children, and children can consent even from the age of 15 years. Vigilo will focus specifically on ensuring the privacy of children who are part of the solution.

We will do what we can in order to ensure the privacy and information of the children who have their personal information registered in our solution.

Changes in the data processor agreement
We may update the data processor agreement from time to time. You will be notified of significant changes, and the latest version of our privacy policy is simply located here on our website.



Contact details
If you have any inquiries regarding Vigilo AS’ Data processor agreement and private policy, contact us at: Vigilo.no/kundesupport
Mark the inquiry with: Privacy


Mailing address:
Vigilo AS
Stølsmyr 22
5542 Karmsund

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Vigilo Terms of Service


1. General
Eieren av dette nettstedet/løsningen er Vigilo AS, et norsk selskap som er registrert i Brønnøysundregisteret med organisasjonsnummer: 995 392 755. Ved å bruke dette nettstedet og eller vår løsning samtykker du i følgende Brukervilkår.


2. Lovlig bruk
Alt materiale, innhold og alle tjenester på dette nettstedet/løsningen er utelukkende til din personlige bruk, og du kan ikke bruke det i kommersielt øyemed, om ikke annet er skriftlig avtalt med Vigilo AS. Det er forbudt å benytte automatiske metoder eller programvare til å samle inn data fra dette nettstedet til kommersiell bruk. Vi forbeholder oss retten til å utføre de tiltak vi anser som nødvendige ved urettmessig bruk av nettstedet/løsningen vårt, uten forvarsel. Slike tiltak kan, uten forvarsel, innebære, men begrenser seg ikke til at vi nekter deg tilgang til nettstedet vårt eller tar rettslige skritt.


3. Opphavsrett til åndsverk
Alt materiale, innhold og data som legges ut av Vigilo AS på dette nettstedet eller i løsningen, inkludert, men ikke begrenset til, navn, logoer, artikler, fotografier osv., i tillegg til nettstedets design og kildekode, er underlagt opphavsrett til åndsverk, varemerkerettigheter, databaserettigheter og/eller andre immaterielle rettigheter. Det er ulovlig å fullstendig eller delvis kopiere, endre, distribuere, bruke eller reprodusere nettstedets innhold uten skriftlig forhåndstillatelse Vigilo AS.


4. Lenker til andre nettsteder
Nettstedet vårt kan inneholde lenker eller henvisninger til andre nettsteder. Vigilo AS fraskriver seg alt ansvar for innhold, annonser eller produkter som er tilgjengelige på slike nettsteder. Med mindre noe annet er spesifisert, stiller Vigilo AS seg ikke bak produkter og/eller tjenester som tilbys på slike nettsteder.


5. Ansvarsfraskrivelse
Nettstedet og løsningen leveres «som det er». Vigilo AS tar alle rimelige steg for å holde informasjonen på nettstedet korrekt og oppdatert, og for å opprettholde en rask og pålitelig tjeneste. Om annet ikke er skriftlig avtalt med kunde kan ikke Vigilo AS holdes ansvarlig for tap eller skader som oppstår som følge av bruk av dette nettstedet, løsningen eller andre nettsteder som er lenket til. I likhet overnevnte kan Vigilo AS heller ikke holdes ansvarlig for tap eller skader som oppstår som følge av bruk av informasjon som ligger på dette nettstedet, i løsningen, eller på et nettsted som er lenket til disse.


6. Endring av nettstedet
Vi forbeholder oss retten til å utføre forbedringer eller endringer i forhold til informasjon, tjenester, produkter og annet innhold på nettstedet vårt på et hvilket som helst tidspunkt og uten forvarsel.


7. Endring av brukervilkår
Vi forbeholder oss retten til å endre, tilrettelegge, legge til eller fjerne deler av disse Brukervilkårene på et hvilket som helst tidspunkt og uten forvarsel. Dersom du fortsetter å bruke dette nettstedet og eller løsningen til Vigilo AS, samtykker du i disse endringene av Brukervilkårene.